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Additional benefits and programs
As a HealthSelectSM Medicare Advantage Plan member, you get some great extras at no additional cost when your coverage begins.
With Virtual Doctor Visits, you’re able to live video chat with a doctor from your computer, tablet or smartphone — any time, day or night. Learn more about Virtual Visits
Want to make an appointment? First, you will need to register for an account at www.uhcvirtualvisits.com with our Virtual Visit providers AmWell®, Doctor on DemandTM and Teladoc®, and then schedule an appointment.
Virtual visits may require video-enabled smartphone or other device. Not for use in emergencies.
Hear the moments that matter most
With UnitedHealthcare Hearing, you can receive a hearing exam and have access to a wide selection of name-brand and private-labeled custom-programmed hearing aids at significant savings. Plus, you’ll receive personalized care and follow-up support from experienced hearing providers, helping you to hear better and live life to the fullest.
- Receive friendly, expert advice through our national network of 7,000+ hearing providers* - or try virtual appointments**
- Get personalized support to help you adjust to your new hearing aids.
- Choose from the latest technology from popular brands, including Phonak, Starkey®, Oticon, Signia, ReSound, Widex® and Unitron™
- Save thousands of dollars, up to 50% off standard industry prices, with exclusive pricing ***
Learn more about UnitedHealthcare Hearing
To start using your hearing aid benefit, visit UHCHearing.com/ERS-MA. You can even take an online hearing test to determine if you have hearing loss. Or, call 1-877-482-4669, TTY 711, 8 a.m. to 8 p.m. CT
* Please refer to your Summary of Benefits for details on your benefit coverage.
*Network size varies by market.
** Select products and providers.
*** Based on suggested manufacturer pricing.
UnitedHealthcare HouseCalls – A health and wellness program that comes to you. . To schedule your HouseCall, call toll-free at (866)-447-7868, (TTY: 711), 7 a.m.–6 p.m. CT Learn more about HouseCalls.
HouseCalls may not be available in all areas.
With this benefit, you'll get a credit each quarter added to your UCard to buy covered OTC products from network retail locations. The credit is automatically loaded to a prepaid card every quarter. All credits will expire annually.
Gym and fitness membership
SilverSneakers® is a fitness benefit that includes:
- A free membership and access to group exercise classes at participating fitness locations.
- Classes to get active outside of traditional gyms.
- Virtual resources and a support network through SilverSneakers LIVE™, SilverSneakers On-Demand™ and the SilverSneakers GO™ fitness app.
- SilverSneakers Steps for members 15 miles or more from a participating fitness center. Choose the kit that works best for you: general fitness, strength, walking or yoga.
To learn more, call toll-free (888) 423-4632, (TTY: 711), 7 a.m.–7 p.m. CT, or visit www.silversneakers.com.
At no additional cost to you, Let’s Move by UnitedHealthcare is here to help keep your mind, body and social life active. With simple resources, tools, fun events and personalized support, we’ll help you explore ways to eat well, stay connected and be physically and mentally fit.
- Treat yourself to tasty recipes, fun cooking events and support.
- Get access to at-home workouts, online classes and local fitness events.
- Support your mental health with services, online tools and resources.
- Find ways to connect through local and online events, classes, volunteering and more.
- Find caregiver resources to help you support loved ones and yourself.
Learn more here after you become a member.
Get to health-related appointments easier at no additional cost.
This transportation program can help you get to your health care appointments — at no extra cost to you.
You are eligible for in-home non-medical personal care through our national provider CareLinx. This may include grocery shopping, meal preparation, transportation, personal care, medication reminders and more.
You can access your benefit by calling Carelinx toll-free at (800) 337-3996, 8 a.m. – 7 p.m. CT , 10 a.m. – 6 p.m. CT or by visiting www.carelinx.com/ers-ma.
With the Personal Emergency Response System, provided by Phillips Lifeline, help is a button push away.
- In-home medical alert monitoring system
- Quick access to help in any situation whether an emergency or just need helping hand
- Provides safety, independence, and peace of mind
You must have a working landline and/or cellular phone coverage to use PERS.
To access your benefit, call toll-free (855) 655-4406 (TTY: 711), 7 a.m. – 7:30 p.m. CT, Monday – Friday, 8 a.m. – 4:30 p.m. CT Saturday or visit www.lifeline.philips.com/uhcgroup.
With UnitedHealthcare Healthy at Home you are eligible for the following benefits up to 30 days following all inpatient and skilled nursing facility discharges*:
- 28 home-delivered meals when referred by a UnitedHealthcare Engagement Specialist
- 12 one-way rides to medically related appointments and to the pharmacy when referred by a UnitedHealthcare Engagement Specialist
- 6 hours of non-medical personal care provided through a professional caregiver to perform tasks such as preparing meals, bathing, medication reminders, and more. A referral is not required.
*A new referral is required after every discharge to access your meal and transportation benefit
Real Appeal® is an online weight management*and healthy lifestyle program proven to help you achieve lifelong results and Real Appeal Diabetes Prevention** is a CDC-recognized lifestyle program for prediabetes and high-risk individuals. It's available to you at no additional cost and includes:
- Online group sessions, and one-on-one sessions (for those that qualify) led by a coach, and personalized messaging
- A health coach who will partner with you and guide you to a healthier, happier you
- A community of members to keep you motivated and accountable
- Goal-setting tools, trackers and weekly content to help you learn and stay engaged
- A Success Kit with all the tools you need delivered right to your door
You can also log into your health plan website and go to Health & Wellness for additional wellness resources, including tobacco cessation.
*Real Appeal Weight Management is available to you if you have a BMI of 19 or higher. If you are pregnant, please speak with your primary care provider (PCP) before joining the program. Limitations and restrictions apply.
**Real Appeal Diabetes Prevention is available to you if you have a BMI of 25, not previously diagnosed with type 1 or type 2 diabetes, not pregnant and have a prediabetes, gestational diabetes history, or high risk pre-diabetes test result
UnitedHealthcare gives you many ways to earn rewards and lots of ways to spend them too.
- Earn rewards by completing available activities
- Spend your rewards on eligible items like gifts, clothing or groceries
- Keep checking for more activities throughout the year
- Once you’re a member, sign in to your plan website, look for Health & Wellness and select Rewards.
Reward offerings may vary by plan and are not available in all plans. Rewards can only be used by members of UnitedHealthcare Medicare Advantage plans for eligible items at participating merchants and in accordance with applicable Medicare laws. Rewards funds are not redeemable for cash except as required by law. No ATM access. Rewards cannot be used to purchase Medicare-covered items or services, including medical or prescription drug out-of-pocket costs, or alcohol, tobacco or firearms. Rewards must be earned and reported within time frames specified by the plan. To request a hard copy of the Rewards Program Terms of Service, please contact Customer Service.
^ ERS cannot and does not guarantee the length of time that a specific type of Extra Benefit shall be offered. Coverage for these benefits are in addition to your Medicare Advantage plan benefits. Unlike your Medicare Advantage plan medical coverage, you cannot file a Medicare appeal or grievance for non-Medicare benefits. If you have questions, please call Customer Service at 1-855-853-0453, TTY 711, 7 a.m.-7 p.m. CT, Monday-Friday and 7:00 a.m.-3:00 p.m. on Saturday.