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Additional benefits and programs
As a HealthSelectSM Medicare Advantage Plan member, you get some great extras at no additional cost when your coverage begins.
With Virtual Doctor Visits, you’re able to live video chat with a doctor from your computer, tablet or smartphone — any time, day or night. Learn more about Virtual Visits
Want to make an appointment? First, you will need to register for an account at www.uhcvirtualvisits.com with our Virtual Visit providers AmWell®, Doctor on DemandTM and Teladoc®, and then schedule an appointment.
Virtual visits may require video-enabled smartphone or other device. Not for use in emergencies.
Hear the moments that matter most
With UnitedHealthcare Hearing, you can receive a hearing exam and have access to a wide selection of name-brand and private-labeled custom-programmed hearing aids at significant savings. Plus, you’ll receive personalized care and follow-up support from experienced hearing providers, helping you to hear better and live life to the fullest.
- Get access to one of the largest national accredited networks of more than 7,000 hearing providers*
- Choose latest technology hearing aids from major manufacturers, including Phonak, Starkey®, Oticon, Signia, ReSound, Widex® and Unitron™
- Receive hearing aids in-person or delivered directly to your doorstep with virtual follow-up care, available only through UnitedHealthcare Hearing**
- Save thousands of dollars, up to 50%–80% off standard industry prices, with exclusive pricing ***
To start using your hearing aid benefit, visit UHCHearing.com/ERS-MA. You can even take an online hearing test to determine if you have hearing loss. Or, call 1-877-482-4669, TTY 711, 8 a.m. to 8 p.m. CT
* Please refer to your Summary of Benefits for details on your benefit coverage.
*Network size varies by market.
** Select products and providers.
*** Based on suggested manufacturer pricing.
UnitedHealthcare HouseCalls – A health and wellness program that comes to you. . To schedule your HouseCall, call toll-free at (866)-447-7868, (TTY: 711), 7 a.m.–6 p.m. CT Learn more about HouseCalls.
HouseCalls may not be available in all areas.
Over-the-Counter care at no cost to you
Upon enrollment, you will receive a pre-paid debit card to use for over-the-counter products. Each quarter (January, April, July and October) $40 will be automatically applied to the card to purchase approved OTC items from network retail locations or through the OTC catalog. OTC catalog items will be delivered to your home at no additional cost. The quarterly credit may be carried over from month to month, but must be used by December 31.
Shop in store, call or go online. Call toll-free 1-833-818-8696, TTY 711. Download the Healthy Benefits Plus app in your app store. or visit HealthyBenefitsPlus.com/ERSMA.
Gym and fitness membership
SilverSneakers® is a fitness benefit that includes:
- A free membership and access to group exercise classes at a participating fitness center.
- Classes to get active outside of traditional gyms.
- Virtual resources and a support network through SilverSneakers LIVE™, SilverSneakers On-Demand™ and the SilverSneakers GO™ fitness app.
- SilverSneakers Steps for members 15 miles or more from a participating fitness center. Choose the kit that works best for you: general fitness, strength, walking or yoga.
To learn more, call toll-free (888) 423-4632, (TTY: 711), 7 a.m.–7 p.m. CT, or visit www.silversneakers.com.
Get to health-related appointments easier at no additional cost
This transportation program can help you get to your health care appointments — at no extra cost to you.
To schedule your ride, call ModivCare at 1-833-219-1182, TTY: 1-844-488-9724 8 a.m. – 8 p.m. local time , or by visiting www.modivcare.com/BookNow.
You are eligible for in-home non-medical personal care through our national provider CareLinx. This may include grocery shopping, meal preparation, transportation, personal care, medication reminders and more.
You can access your benefit by calling Carelinx toll-free at (800) 337-3996, 8 a.m. – 7 p.m. CT , 10 a.m. – 6 p.m. CT or by visiting www.carelinx.com/ers-ma.
With the Personal Emergency Response System, provided by Phillips Lifeline, help is a button push away.
- In-home medical alert monitoring system
- Quick access to help in any situation whether an emergency or just need helping hand
- Provides safety, independence, and peace of mind
You must have a working landline and/or cellular phone coverage to use PERS.
To access your benefit, call toll-free (855) 655-4406 (TTY: 711), 7 a.m. – 7:30 p.m. CT, Monday – Friday, 8 a.m. – 4:30 p.m. CT Saturday or visit www.lifeline.philips.com/uhcgroup.
With UnitedHealthcare Healthy at Home you are eligible for the following benefits up to 30 days following all inpatient and skilled nursing facility discharges:
- 28 home-delivered meals when referred by a UnitedHealthcare Engagement Specialist
- 12 one-way rides to medically related appointments and to the pharmacy when referred by a UnitedHealthcare Engagement Specialist
- 6 hours of non-medical personal care provided through a CareLinx professional caregiver to perform tasks such as preparing meals, bathing, medication reminders, and more. A referral is not required.
*A new referral is required after every discharge to access your meal and transportation benefit
Rally Coach™ can help you start living a healthier and happier life. These virtual coaching programs are available to you at no additional cost and include the following.
Get started today at rallyhealth.com/retiree
- Real Appeal®*, an online weight management program proven to help you achieve lifelong results. Includes a diabetes prevention program for those who qualify,* call 1-844-924-7325, Monday–Friday, 6 a.m.–10 p.m. CT.
- Rally Wellness Coaching, which helps you get healthy your way by providing 24/7 access to digital health and wellness courses, as well as personalized coaching support via online chat or phone calls. Get started today at rallyhealth.com/retiree. For Real Appeal, call 1-844-924-7325, Monday–Friday, 6 a.m.–10 p.m. CT. For Rally Wellness Coaching, call 1-800-478-1057, TTY 711, 7 a.m.–10 p.m. CT, Monday–Thursday, 7 a.m.–7 p.m. CT, Fridays, 8 a.m.–4:30 p.m. CT, Saturdays.
- A tobacco cessation program, which gives you the support you need to quit all types of tobacco use. Please call 1-866-784-8454, TTY 711, 24 hours a day 7 days a week.
* Real Appeal Weight Management is available to those with a BMI of 19 and higher. Real Appeal Diabetes Prevention is available if you have a BMI ≥ 25 (BMI ≥ 23 for Asian Americans), prediabetes, and no previous diagnosis of type 1 or type 2 diabetes. If you’re pregnant, please speak with your primary care physician before joining the program. Limitations and restrictions apply.
Refer to your Evidence of Coverage for program eligibility requirements.
^ ERS cannot and does not guarantee the length of time that a specific type of Extra Benefit shall be offered. Coverage for these benefits are in addition to your Medicare Advantage plan benefits. Unlike your Medicare Advantage plan medical coverage, you cannot file a Medicare appeal or grievance for non-Medicare benefits. If you have questions, please call Customer Service at 1-855-853-0453, TTY 711, 7 a.m.-7 p.m. CT, Monday-Friday and 7:00 a.m.-3:00 p.m. on Saturday.