Contact Us

Find the right resource to contact with your questions.

For questions regarding  your medical coverage with HealthSelectSM MA PPO offered through UnitedHealthcare, call (855) 853-0453 7 a.m. – 7 p.m. CT, Monday through Friday, 7 a.m. – 3 p.m. CT Saturday. TTY users, call 711.

For questions regarding eligibility, opting out or to make changes to your plan coverage, please call ERS toll free at (877) 275-4377, (TTY 711) 8 a.m. – 5 p.m. CT, Monday through Friday.

The customer service line will be closed on the following holidays:

• Christmas Day  Wednesday, December 25th
• New Years Day  Wednesday, January 1
• MLK Jr Day - Monday, January 20
• Memorial Day - Monday, May 26
• Independence Day - Friday, July 4
• Labor Day - Monday, September 1
• Thanksgiving Day - Thursday, November 28

Claims address

UnitedHealthcare
P.O. Box 30995
Salt Lake City UT 84130-0995

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

• Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
• The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
• The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse

File appeals and grievances

See what steps you need to take and download the process form for your plan.

Medical appeals and grievances

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.