Frequently Asked Questions
Obtain answers to commonly asked questions related to Medicare, your plan, and UnitedHealthcare®.
Yes. Members must be enrolled in Medicare Part A and Part B to be eligible for our retiree plans and you must continue to pay their Part B premium to the government. This is a requirement for Medicare Advantage, Medicare Part D prescription drug, Medicare supplement, and Senior Supplement plans. If members stop paying their Part B premium, they may be disenrolled from their plan.
Medicare rules state that you can leave a Group Medicare Advantage plan at any time. To change plans, you will need to contact RHCC at 1-866-637-7555, Monday to Friday, 8:30 a.m. to 4:30 p.m. ET. TTY users, call 711.
To find doctors or hospitals in our network, see the online Provider Directory. This directory is updated regularly to provide you and the members with the current listing of network providers. If you would like help finding a network doctor or to request a written copy of the Provider Directory for the Trust members, please call Customer Service.
This information is accessible within the member portion of the site. Once logged in, click the "Coverage & Benefits" link in the menu at the top of your screen. This page will provide your annual deductible and out-of-pocket costs for your health and prescription drug plan, as applicable.
This information is accessible within the member portion of the site. Once logged in, click the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical and/or drug claims by date range and will provide an overview of each claim searched.
The Trust may have specific rules that tell you when your members can change or disenroll from your plan. If other plans are available in the member’s area, they will have 30 days from the date they retire to change their health care plan effective with your date of retirement. After that initial 30 days, you will be subject to the rolling enrollment rules. Rolling enrollment means you will be able to change your benefit elections once every 12 months. The 12 month period begins when the new elections have been made. The new plan will be effective the 1st day of the 2nd month following your request.
This information is accessible within the member portion of the site. Once logged in, click on the "View and Print Member ID Card" link on the home page.
If you are unable to find the links noted above, please call customer service at 1-844-320-5021, 8 a.m. – 8 p.m. local time, Monday through Friday. TTY users, call 711