Stay on top of your health with a no-cost, yearly in-home health and wellness visit with a licensed health care practitioner through our HouseCalls program. To get started, or for more details, visit uhchousecalls.com.

Call Center

Questions? Knowledgeable UnitedHealthcare Customer Service Advocates are ready and waiting to assist you with enrollment and help answer any questions you may have. Contact 1-877-852-0641, TTY 711.

FAQ

Get answers to commonly asked questions related to Medicare, your IBM-sponsored plan, and UnitedHealthcare.

Optum HRA

If you have an active HRA, learn more about how it works and what you can use your Optum payment card for.

Virtual Education Center

Find information you need to help you understand and access your Medicare Advantage plan benefits — in one place, at any time, from your favorite device.

Enrolled in one of the IBM-sponsored Group Medicare Advantage plan options?

We’ve made this welcome video to help you learn more about how to make the most of your new plan.

It is time to register for your secure online account. Your member website has been designed to help you do more, giving you 24/7 access to everything your plan has to offer. Watch this short video to learn how to register.

Turning 65 or newly eligible for Medicare?

IBM is offering a choice of two Group Medicare Advantage plan options, exclusively designed for IBM retiree benefits participants eligible for Medicare and administered by UnitedHealthcare.

There are two options under the IBM retiree medical plan – the Enhanced Plan and the Essential Plan. Keep in mind that the IBM subsidy is only available when you enroll in one of the UnitedHealthcare plan options.

Important note: You must enroll in one of the IBM-sponsored plans within 3 months after your Medicare Part B becomes effective or you will need to wait until the following open enrollment period to enroll.

To learn more or to enroll in one of the IBM-sponsored plan options call 1-877-852-0641, TTY 711.

If you’re currently already enrolled in a Medicare Supplement plan and decide to enroll in one of the IBM retiree medical plan options, please note that you will need to contact your current carrier to disenroll from that plan once you receive confirmation of your new enrollment.

Manage your plan and your health

Did you know?

  • You can see your current providers as long as they are a Medicare provider accepting the plan. In fact, 99.9% of UnitedHealthcare Medicare Advantage members continue to have access to their chosen providers.
  • Members have access to over 900,000 in-network providers. Almost all benefits are the same in-network and out-of-network as long as you see a provider accepting Medicare.
  • The plan options provide features that are not commonly available through individual plans. These plan features include no limits on skilled nursing facility benefits, no lifetime maximum for inpatient hospitalization, a dedicated UnitedHealthcare team supporting IBM retirees, and more.
  • Both plan options have a large drug list, uniquely designed for IBM, which will cover nearly all Medicare Part D medication.

Plan benefits and costs

  • The plan options provide features that are not commonly available through individual plans.
  • These plan features include no limits on skilled nursing facility benefits, no lifetime maximum for inpatient hospitalization, a dedicated UnitedHealthcare team supporting IBM retirees, and more.

Find a provider

  • Our members have access to over 900,000 in-network providers. Almost all benefits are the same in-network and out-of-network as long as you see a provider accepting Medicare. Find primary care physicians, hospitals and other health care providers that are part of our networks.
  • You can see your current providers as long as they accept the plan and have not opted out of or been excluded or precluded from the Medicare Program. In fact, 99.9% of UnitedHealthcare Medicare Advantage members continue to have access to their chosen providers.

Prescription drug coverage

  • Both plan options have a large drug list, uniquely designed for IBM, which will cover nearly all Medicare Part D medication.
  • Learn about your plan’s prescription drug coverage, look up your medications and search for a pharmacy near you.

Questions? We're here to help. Find the right resources to contact with your questions.

(1-877-852-0641) 8 a.m. – 8 p.m., Local Time Mon - Fri. TTY users, call 711.

If any conflict should arise between the content of this communication (including accompanying material) and the legal Plan documents, or if any point is not discussed in this communication or is only partially discussed, the terms of the legal Plan documents (as interpreted by the plan administrator) will govern in all cases. As always, IBM reserves the right, in its sole discretion, to amend and/or terminate the Plan and any of IBM’s other benefit plans.