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Frequently Asked Questions
Obtain answers to commonly asked questions related to Medicare, your plan, and Optum Rx (Administered by UnitedHealthcare® Insurance Company or one of its affiliates).
To change your address, contact Retiree Health Care Connect at 1-866-637-7555 Monday – Friday 8:30a – 4:30p ET. Once RHCC has your updated address they will send us the information. Then we will update your account.
Get a detailed overview of the Appeals and Grievance process.
This information is accessible within the member portion of the site. Once logged in, click the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical and/or drug claims by date range and will provide an overview of each claim searched.