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Frequently Asked Questions
Obtain answers to commonly asked questions related to Medicare, your plan, and Optum Rx (Administered by UnitedHealthcare® Insurance Company or one of its affiliates).
Yes. You must be enrolled in Medicare Part A and Part B to be eligible for our plan and you must continue to pay your Part B premium to the government. This is a requirement for Medicare Advantage, Medicare Part D prescription drug, Medicare supplement, and Senior Supplement plans. If you stop paying your Part B premium, you may be disenrolled from your plan.
To change your address, contact Retiree Health Care Connect at 1-866-637-7555 Monday – Friday 8:30a – 4:30p ET. Once RHCC has your updated address they will send us the information. Then we will update your account.
Get a detailed overview of the Appeals and Grievance process.
This information is accessible within the member portion of the site. Once logged in, click the "Coverage & Benefits" link in the menu at the top of your screen. This page will provide your annual out-of-pocket costs for your prescription drug plan.
This information is accessible within the member portion of the site. Once logged in, click the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical and/or drug claims by date range and will provide an overview of each claim searched.
This information is accessible within the member portion of the site. Once logged in, click on the "View and Print Member ID Card" link on the home page.
If you are unable to find the links noted above, please call customer service at 1-855-409-0219, 8 a.m. – 8 p.m. local time, Monday through Friday. TTY users, call 711.