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Frequently Asked Questions
Obtain answers to commonly asked questions related to Medicare, your plan, and UnitedHealthcare®.
This is a custom Medicare Advantage (PPO) plan designed exclusively for Trust members. This plan is different and should not be confused with individual UnitedHealthcare Medicare Advantage plans that might be available in your area.
Yes. You must be enrolled in Medicare Part A and Part B to be eligible for our plan and you must continue to pay your Part B premium to the government. This is a requirement for Medicare Advantage, Medicare Part D prescription drug, Medicare supplement, and Senior Supplement plans. If you stop paying your Part B premium, you may be disenrolled from your plan.
The UnitedHealthcare Group Medicare Advantage plan has an extensive network of Medicare-willing providers. To find doctors or hospitals in our network, see the online Provider Directory. This directory is updated regularly to provide you with the current listing of network providers. If you would like help finding a network doctor or to request a written copy of the Provider Directory, please call Customer Service at 1-844-320-5021, Monday through Friday 8 a.m. – 8 p.m. local time.
Medicare rules state that you can leave a Group Medicare Advantage plan at any time. To change plans, you will need to contact RHCC at 1-866-637-7555, Monday to Friday, 8:30 a.m. to 4:30 p.m. ET. TTY users, call 711.
Thank you for your service!
While VA Providers cannot submit claims to a Medicare Advantage plan, Veterans can request reimbursement when all of the following are true:
- You are a Medicare Advantage member or were at the time of the service
- You received Medicare-covered services from a VA Provider or facility or received prescription drugs from a VA pharmacy.
- You paid a higher copayment or coinsurance for the Medicare-covered services through the VA than you would have using your Medicare Advantage plan
You can submit a request for reimbursement, by completing the VA 10-583 Form and mailing it to the address on your ID card.
UnitedHealthcare is not able to directly make an address change. To change your address, contact Retiree Health Care Connect at 1-866-637-7555 Monday – Friday 8:30a – 4:30p ET. Once RHCC has your updated address they they will send us the information. Then we will update your account.
This information is accessible within the member portion of the site. Once logged in, click on the "View and Print Member ID Card" link on the home page.
If you are unable to find the links noted above, please call customer service at 1-844-320-5021, 8 a.m. – 8 p.m. local time, Monday through Friday. TTY users, call 711
Click on the Resources tab in the menu at the top of your screen, then on the Appeals & Grievances link. This page provides detailed information about the appeals process.
This information is accessible within the member portion of the site. Once logged in, click the "Coverage & Benefits" link in the menu at the top of your screen. This page will provide your out-of-pocket costs for your health plan, as applicable. Your plan does not have an annual deductible.
You can access this information within the member portion of the site once you’re enrolled in the plan. Once logged in, click the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical claims by date range and will provide an overview of each claim searched.