Contact Us

General questions

For general questions regarding the plan, call 1-844-600-7913, 8 a.m. – 8 p.m. CT, Monday through Friday. TTY users, call 711. Contact information can also be found on your member ID card or on the Retiree Benefits Summary booklet.

Enrollment questions

For additional questions about your enrollment or the opt-out process, call the Shell Benefits Service Center at 1-800-30-SHELL (1-800-307-4355.), 7:30 a.m. – 7 p.m. during business days (excluding most New York Stock Exchange holidays).

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

• Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
• The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
• The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse

File appeals and grievances

See what steps you need to take and download the process form for your plan.

Prescription drug appeals and grievances

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.