Contact Us

Find the right resource to contact with your questions.

For questions about your plan coverage, call 1-866-827-9022, 8 a.m. – 8 p.m.local time, Monday – Friday. TTY users, call 711.

Visit your UnitedHealthcare rep at our new offices

Appointments 8 a.m.–5 p.m. Monday–Friday, walk-ins 9 a.m.–3 p.m.

(NOTE: the offices are closed for lunch 12 p.m.–1 p.m.)

St. Croix office – Rena Sarauw

4500 Sunny Isle Shopping Center, Suite 13
Located near the back parking lot
340-718-9905

St. Thomas office – Kendra Bernard

8000 Nisky Center, Suite 216
Park in dedicated customer parking space; located on second floor to the left of the elevator
340-693-9907


For questions regarding eligibility, opting out please call the appropriate sponsor:

Group Health Insurance: 1-340-774-8588

Virgin Islands Housing Authority: 1-340-777-8442 or email at scallwood@vihousing.org, lbfrancis@vihousing.org

University of the Virgin Islands: 1-340-692-4280 or email at smatthe@uvi.edu

 

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse


File appeals and grievances

See what steps you need to take and download the process form for your plan.

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.

Questions? We're here to help. Find the right resources to contact with your questions.

Contact Us
Frequently asked questions