Enrollment Information

Enrollment in the UnitedHealthcare® Group Medicare Advantage (PPO) plan, sponsored by CalPERS, for the 2024 plan year, took place September 18 – October 13, 2023.

Calpers Open enrollment presentation

Initial enrollment

The initial enrollment signifies the retiree’s intent to enroll in a Medicare Advantage plan:

• Retiree can use member self-service to enroll in a CalPERS Medicare Advantage Plan, or
• CalPERS staff will enroll the retiree in a CalPERS Medicare Advantage Plan when he/she calls 1-888 CalPERS (or 1-888-225-7377), 8 a.m. – 5 p.m. local time, Monday through Friday.

Who can enroll?

You can enroll in a plan if:

• You're currently enrolled in Medicare Part A and Part B or are newly eligible for Medicare.
• You live in the service area of the plan.

What if the enrollment deadline has passed?

If the enrollment deadline has passed, you won't be able to enroll in a plan until the next enrollment period, unless you qualify for a Special Election Period.

It's important to enroll in Medicare Part A and Part B when you first become eligible, during the Initial Enrollment Periodunder Social Security (if not actively working). Medicare Part B requires a monthly premium payment for coverage, which is determined by when you enroll. In most cases, premium rates increase by 10 percent for each full 12-month period that you could have had Part B, but were not enrolled.

What happens after I enroll?

After you submit your Personalized Change Form or make your election online, here's what you can expect:

1. We will review your form and verify your eligibility
2. After you’re verified, your application will be sent to the Centers for Medicare & Medicaid Services (CMS) for approval. Approval may take up to one week.
3. Once CMS approves your enrollment, you'll be sent a confirmation letter and your plan member ID card
4. Soon after, you'll receive your Member Kit in the mail. It includes details about your specific health plan benefits.
5. Watch for your Annual Notice of Changes, which is mailed to you every year you're a plan member. It describes your benefits, and any changes to them, for the next calendar year.

Need help or have questions?

For general questions prior to enrollment, call 1-888-867-5581, 7 a.m. – 8 p.m. local time, Monday - Friday; TTY users, call 711. Or, contact us.