Contact Us

Find the right resource to contact with your questions.

For general questions about your plan, call 1-844-488-3953, 8 a.m.-8 p.m. CT, Monday - Friday . TTY users, call 711.

The customer service line will be closed on the following holidays:

Thanksgiving - Thursday, November 28, 2024
Christmas Day - Wednesday, December 25, 2024
New Year’s Day – Wednesday, January 1, 2025
MLK Jr Day - Monday, January 20, 2025
Memorial Day - Monday, May 26, 2025
Juneteenth - Thursday, June 19, 2025
Independence Day - Friday, July 4, 2025
Labor Day - Monday, September 1, 2025
Thanksgiving - Thursday, November 27, 2025
Christmas Day - Thursday, December 25, 2025

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

• Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
• The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
• The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse

File appeals and grievances

See what steps you need to take and download the process form for your plan.

Medical appeals and grievances

Prescription drug appeals and grievances

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.