Enrollment Information

If you were enrolled in the UnitedHealthcare Group Medicare Advantage (PPO) Plan for the 2023 plan year. you are automatically re-enrolled for the 2024 plan year. If you were enrolled in another plan, reside in New Mexico and are Medicare-eligible, you may call the Service Center at 1-888-598-7809 to enroll in the UnitedHealthcare Group Medicare Advantage (PPO) Plan effective January 1, 2024. Hours of operation are 6 a.m. – 7 p.m. MT, Monday through Friday. TTY users, call 711.

You may also enroll on the Sandia National Laboratories website via benefits

Enrollment deadlines

If you are not being automatically enrolled as described above, you must enroll in the UnitedHealthcare Group Medicare Advantage (PPO) Plan during the open enrollment period which was from October 15 – December 7, 2023 or during your Initial Enrollment Period. Not enrolling during these times could result in you not receiving coverage for the plan year or having to a pay a higher monthly premium for your plan.

Who can enroll?

You can enroll in a plan if:

• You're currently enrolled in Medicare Part A and Part B or are newly eligible for Medicare
• You live in the service area of the plan

What if the enrollment deadline has passed?

If the enrollment deadline has passed, you won't be able to enroll in a plan until the next enrollment period, unless you qualify for a Special Election Period.

It's important to enroll in Medicare Part A and Part B when you first become eligible, during the Initial Enrollment Period. Medicare Part B requires a monthly premium payment for coverage, which is determined by when you enroll. In most cases, premium rates increase by 10 percent for each full 12-month period that you could have had Part B, but were not enrolled.

What happens after I enroll?

After you submit your enrollment request form, here's what you can expect:

1. We'll review your form and verify your eligibility
2. After you're verified, your application will be sent to the Centers for Medicare & Medicaid Services (CMS) for approval. Approval may take up to one week
3. Once CMS approves your enrollment, you'll be sent a confirmation letter and your plan member ID card
4. Soon after, you'll receive your Member Kit in the mail. It includes details about your specific health plan benefits
5. Watch for your Annual Notice of Changes, which is mailed to you every year you're a plan member. It describes your benefits, and any changes to them, for the next calendar year

Need help or have questions?

For additional enrollment questions, call 1-844-496-0314, 8 a.m. - 8 p.m. local time., Monday - Friday . TTY users, call 711. Or, contact us.