Enrollment Information

Open Enrollment was from November 28, 2023 - December 7, 2023

Milwaukee County offers Medicare-eligible retirees health coverage through the UnitedHealthcare Group Medicare Advantage (PPO) Plan; this plan includes Part D prescription drug coverage through Optum Rx.

Milwaukee County mails a packet to retirees prior to their 65th birthday. This packet contains a letter, enrollment form and return envelope. Retirees are to select their retiree health plan option using the enrollment form and send it to the Milwaukee County Employee Benefits Division. If Milwaukee County does not receive the returned enrollment form, Medicare-elgibile retirees will be enrolled in UnitedHealthcare Group Medicare Advantage (PPO) Plan by default.

For questions about your enrollment or to request a retiree packet, call the Milwaukee County Employee Benefits Division at 1-414-278-4198, 8:00 a.m. – 4:30 p.m. central time, Monday through Friday.

What happens after enrollment?

If you have chosen to enroll in the UnitedHealthcare Group Medicare Advantage (PPO) plan, your employer will send your enrollment information to us. After we receive it, here's what you can expect:

1. We'll review your information and eligibility.
2. After you're verified, your application will be sent to the Centers for Medicare & Medicaid Services (CMS) for approval. Approval may take up to one week.
3. Once CMS approves your enrollment, you'll be sent a confirmation letter and your plan member ID card.
4. Soon after, you'll receive your Member Kit in the mail. It includes details about your specific health plan benefits.
5. Watch for your Annual Notice of Changes, which is mailed to you every year you're a plan member. It describes your benefits, and any changes to them, for the next calendar year.

Need help or have questions?

For additional enrollment questions, call 1-866-291-1237 , 8 a.m. - 8 p.m.,local time, Monday through Friday. TTY users, call 711. Or, contact us.