Contact Us

Find the right resource to contact with your questions.

If you are not currently enrolled in a plan

For general questions prior to enrollment, contact the Johnson & Johnson Benefits Center at 1-800-565-0122 (TTY: 711). Standard hours: 9 a.m. – 5 p.m. Eastern, Monday through Friday. Hours during Open Enrollment: 9 a.m. – 8 p.m. Eastern, Monday through Friday.

Once enrolled in the UnitedHealthcare® Group Medicare Advantage (PPO) plan

For questions related to your UnitedHealthcare Group Medicare Advantage plan, call 1-866-868-0511, 8 a.m. – 8 p.m. local time, Monday through Friday. TTY users, call 711. Contact information can also be found on your member ID card.

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse

File appeals and grievances

See what steps you need to take and download the process form for your plan.

Medical appeals and grievances

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.

Questions? We're here to help. Find the right resources to contact with your questions.